LANCET SENT MY CONFIDENTIAL HIV TEST RESULTS TO AN INCORRECT INSURER

On 3 Dec 2021 I went to Lancet Die Wilgers Hospital (Pretoria) to take the HIV test for an upgrade on my policy. The results were supposed to be sent to 1Life Insurance.

On 18.03.2022 I was surprised to get an SMS from 1Life Insurance that they are still awaiting my HIV test results. On consultation with Lancet, it appeared my results were sent to All Life insurance instead of 1Life , although I do not have cover with All Life.

After several attempts to get Lancet to send the results to 1Life insurance, on 28.03.2022 I received communication from 1Life that my insurance cover has been reduced from full cover to only accidental cover.

I am so disturbed by this as I have no control over the situation. Lancet is a service provider appointed by 1Life, and now they are not professional in handling a sensitive matter such as this. How does a company sent confidential results of a patient to an incorrect insurance company? Can Lancet send my results to 1Life and ensure that my policy is reinstated?