Lancet Refunds Department not refunding

Lancet handed my account over to Landau (debt collection) with an overcharged amount of R5019.30. Concerned about potential blacklisting, I reluctantly paid the full sum. Although Lancet agreed to issue a refund, the Refunds Department has been unresponsive, and I am still awaiting the reimbur*****t of R5019.30.

On a positive note, Melanie Assokom Bitang, the Lancet Resolutions Manager, has been exceptional—efficient and helpful. Unfortunately, the same cannot be said for the Refunds Team - it has been over 21 days.