Lancet PCR testing-the PCR report never arrived! Shocking customer service! Ref ***
If you need to travel outside SA, pls consider carefully if you are using Lancet as a PCR report provider. I learned a costly lesson dealing with Lancet and will NEVER use them again for any PCR testing ever again!!! My story is typical of a business traveler. I was using the Rooihuiskraal centre since early this year and their results were always on time. Last Friday 2/7/21 morning, as usual I was at the Rooihuiskraal centre but was told the they were very busy and requested me and my colleague to go to the Pencardis centre for quicker service since thats where testing was done. So off we went to Pencardis and got tested and paid for 2 persons R1700. The staff even made a note on the form to say by 10pm Sat 3/7. It was rather uneventful. Then came next day Saturday, my colleague received his results at 10am while mine as of time of writing today 1145am 7/7 has yet to arrive. 5 days after testing. It was very strange as from previous experiences with Lancet, there will be a sms message before the results are emailed. None was received. So I waited the whole Sat night at OR Tambo until I could not wait anymore and since it was curfew, I had to checked in at Citylodge for the night. Then on Monday, my staff and I even spoke to a call centre person by the name of Thea O'Connor and I even emailed him but there was no response. The story from the call centre staff was they could not get my name right but then again there is a phone number and email address written on the form and my records are found in the system. If they have the report, why haven't they sent it to me after the mistake has been discovered? My guess is they have lost the form and sample but they were happy to accept my payment regardless. I lost time and money to prepare for the trip and had to cancel all the overseas business appointments due to the sheer incompetence of a service provider. There is not even an apology or refund from them for offering a service that did not deliver. Shocking how corporates and multinationals treat their customers, treating us like fools! Remember Lancet, you are not the only provider.....
