1 reviews | Active since Dec 2016
Lancet payment harassment
<p>I went for blood tests a recommended by my doctor. I personally paid in full for these tests st the time in the Lancet rooms. Later I get constant SMS and phone calls that a further R116 is due. I have no idea why there is another amount due and nor was I warned that a further charge would ever be due when I settled the bill. How can further charges be added without my consent after I believed I had paid in full? </p> <p> </p> <p>The harassment and now threat to hand me over over to STC without any proper explanation in writing as to why a further amount was added has made me despise lancet. I will never use them again. As of today this is still not resolved.</p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We sincerely apologise for the manner in which we have handled your account.
We acknowledge that you had indeed made a payment (in terms of the quoted amount of R2 755.00 However, the amount of R116.00 that was billed to you, pertains to 2 tests that Dr Toweel asked us to add possibly due to an abnormal result in one of the Tests.
Dr Toweel may have not discussed this with you so we will make enquiries with him and revert to you shortly.
In the interim, rest assured that the account will not be handed over.
Kind regards
GM
We sincerely apologise for the manner in which we have handled your account.
We acknowledge that you had indeed made a payment (in terms of the quoted amount of R2 755.00 However, the amount of R116.00 that was billed to you, pertains to 2 tests that Dr Toweel asked us to add possibly due to an abnormal result in one of the Tests.
Dr Toweel may have not discussed this with you so we will make enquiries with him and revert to you shortly.
In the interim, rest assured that the account will not be handed over.
Kind regards
GM