Lancet Pathetic Accounts Department

My father in law was in hospital from September 2023 until February 2024. He had numerous blood tests done daily. Lancet submitted with wrong codes to medical aid, so they were rejected. We have been phoning constantly to try and get everything sorted out, and get told "we can't speak to you because of the POPI act". He is now in a frail care facility, would not know what tests had been done or when, has no idea of his medical aid number or scheme for that matter and some days doesn't even know who he is nevermind anyone else. My mother in law has been paying shortfalls whenever we find them and haven't been able to get medical aid to sort them out. We received a statement yesterday, showing a R0.00 balance and today she is called by a debt collector saying she has been handed over for R50! Again calls and gets the POPI act thrown at her. She is 81yrs old, had the stress of having her husband in hospital for over 5 months, not knowing if he was ever going to leave and now has this threat over her head for R50! His blood tests alone came to over R100,000. They are married in community of property, Lancet is very happy to take her money, but refused to help her when she asks for an invoice pertaining to the amount owing. Just ridiculous!