Lancet Over Billing, How many other people are being over billed?

Last year my daughter had an op, we approved the sample to be sent to the lab to be tested. I got the info from the doctor on what was requested in the test.

And when the bill came, Lancet decided to double bill certain items. Please check your billing, and ask for evidence of what they are charging for. Since calling them on 17/09/24 and logging a call to fix this, I have not heard back from them.

I am only getting pressured to pay the incorrect amount with threats of taking this legal.

I also emailed the finance department with a copy of the invoice as well as what the double billing was (on the 22/11/24), but there has been no response.

This is what I said, and I have not had any response

Hello, I have not heard back from Lancet after I logged a support call to correct the incorrect billing. I called on 12/10/24 to inform the accounts department that my daughter (who has authorised me to handle this matter) had blood work done by her doctor.

I have the records of what was requested by the doctor and I have the statement from Lancet and the billing is incorrect. The amount should be R2364, but the statement shows R3876

Copy of statement

2024-09-17 HOSPITAL PATIENT *** 2024-09-17 4561 FLUID - ORIGIN NOT SPECIFIED *** Z01.7 396.00 2024-09-17 4563 CYTO ADDITIONAL SLIDE *** Z01.7 228.00 2024-09-17 4563 CYTO 2nd ADD UNIT *** Z01.7 228.00 2024-09-17 HOSPITAL PATIENT *** 2024-09-17 4567 HISTOLOGY PER SAMPLE *** Z01.7 540.00 2024-09-17 4571 1 X HISTOLOGY PER ADD BLOCK *** Z01.7 324.00 2024-09-17 4571 2nd HISTOLOGY ADD BLOCK *** Z01.7 324.00 2024-09-17 4571 3rd HISTOLOGY ADD BLOCK *** Z01.7 324.00

2024-09-17 4567 HISTOLOGY PER SAMPLE *** Z01.7 540.00 2024-09-17 4571 1 X HISTOLOGY PER ADD BLOCK *** Z01.7 324.00 2024-09-17 4571 2nd HISTOLOGY ADD BLOCK *** Z01.7 324.00 2024-09-17 4571 3rd HISTOLOGY ADD BLOCK *** Z01.7 324.00

Balance for Account M***4 R3,876.00

The last 4 items above are the duplicated billing, please amend the statement and resend to me for payment.