PF
Peter F
1 reviews | Active since Jul 2011
06 Sept 2025, 09:53
Lancet on the road to ruin.
Maybe I am stupid. Do people really simply pay money over based on an SMS message? I refuse to, but you try to get a statement from Lancet. It is an exercise in futility. I eventually demanded the Financial manager. A 40 minute phone call later and I had still not managed to speak to anyone with any level of competence. To add insult to injury they keep using the PoPI Act as justification for their finance departments pathetic service.
I believe that it is a valid question to ask. "If their finance department is so poor, what is the level of competency of their pathology department?"
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Replies (5)
Lancet's replyOfficial
09 Sept 2025, 09:54 Good Day Peter We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the relevant department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.
Lancet's reply09 Sept 2025, 09:54
Official
Good Day Peter We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the relevant department to investigate and address. Your reference number is ***. Regards, Lancet Laboratories.
PF
Peter F's updateReviewer Update
10 Sept 2025, 11:12Good morning, there doesnt appear to be genuine intention to resolve this issue.
1. This is a standard cut and paste. Their response to every complaint is identical.
2. Despite the commitment to investigate and address the issue there has been no communication other than a phone call from a collection agency.
3. They have even gone ahead and again sent out an SMS asking for payment without any statement.
I ask again; "How do they expect anyone to have any faith in their laboratory if this is the level of (in)competence of their accounts department?"
1. This is a standard cut and paste. Their response to every complaint is identical.
2. Despite the commitment to investigate and address the issue there has been no communication other than a phone call from a collection agency.
3. They have even gone ahead and again sent out an SMS asking for payment without any statement.
I ask again; "How do they expect anyone to have any faith in their laboratory if this is the level of (in)competence of their accounts department?"
PF
Peter F's update10 Sept 2025, 11:12
Reviewer Update
Good morning, there doesnt appear to be genuine intention to resolve this issue.
1. This is a standard cut and paste. Their response to every complaint is identical.
2. Despite the commitment to investigate and address the issue there has been no communication other than a phone call from a collection agency.
3. They have even gone ahead and again sent out an SMS asking for payment without any statement.
I ask again; "How do they expect anyone to have any faith in their laboratory if this is the level of (in)competence of their accounts department?"
1. This is a standard cut and paste. Their response to every complaint is identical.
2. Despite the commitment to investigate and address the issue there has been no communication other than a phone call from a collection agency.
3. They have even gone ahead and again sent out an SMS asking for payment without any statement.
I ask again; "How do they expect anyone to have any faith in their laboratory if this is the level of (in)competence of their accounts department?"
Lancet's replyOfficial
11 Sept 2025, 09:28Please advise if you were contacted ?
Lancet's reply11 Sept 2025, 09:28
Official
Please advise if you were contacted ?
PF
Peter F's updateReviewer Update
11 Sept 2025, 09:31Good morning, I can confirm that I have been contacted and the problem has been resolved. There was nothing outstanding on my account once all previous payments had been allocated.
PF
Peter F's update11 Sept 2025, 09:31
Reviewer Update
Good morning, I can confirm that I have been contacted and the problem has been resolved. There was nothing outstanding on my account once all previous payments had been allocated.
Lancet's replyOfficial
11 Sept 2025, 11:03Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re committed to continually raising the bar in delivering diagnostic excellence.
Lancet's reply11 Sept 2025, 11:03
Official
Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re committed to continually raising the bar in delivering diagnostic excellence.