Lancet not allocating payment for 3 months now

Dear Lancet Customer Service,

I am writing to express my ongoing frustration and concern regarding an outstanding account associated with a bone marrow biopsy I underwent in November 2023. I was only notified of this outstanding balance in August 2024, nearly a year after the procedure, and was informed that my account had been handed over for collection.

Upon receiving this notification, I immediately contacted my medical aid, which informed me that they had never received the account for payment. After extensive back-and-forth communication, the medical aid settled the account in full on November 5, 2024. I then contacted Lancet and provided the necessary remittance, as requested. I was informed that the payment would be allocated to my account within 5-7 working days.

Since that time, I have provided the remittance to Lancet 12 separate times, each time following up with your team only to be told that the matter would be escalated and that I should wait for a resolution. However, despite my repeated efforts, the issue has yet to be resolved, and I continue to receive harassing phone calls, including threats of legal action and further handover.

Most recently, I called again today, only to be asked to resend the remittance once more. I requested to speak to a supervisor, and I was informed that Leandri Barnard is the supervisor, but she was unavailable.

This situation is completely unacceptable. I have comp**** with all requests, and it is now over 3 months since the medical aid payment was made, yet the account is still unresolved. The constant demands for remittance submission and threats of legal action are causing undue stress, especially given my health situation.

I request immediate action to resolve this matter. Please confirm the following:

The status of my payment and allocation of funds to my account A clear explanation of why this has not been resolved despite multiple submissions of remittance An official acknowledgment of receipt of the medical aid payment If this issue is not resolved promptly, I will be forced to escalate this further through consumer protection channels and regulatory bodies. Please treat this matter with the urgency and attention it requires.

Thank you for your immediate attention to this matter. I look forward to your prompt response and confirmation of resolution.