Lancet no empathy

I wanted my pap smear results, I was told they don't give out sensitive results to pts only doctors. No one supp**** me with the reason why. This is from a patients side, if my result is normal that saves me a trip to the doctor and saves my medical aid from being exhausted. If it's ab normal I'm definitely going to call my doctor faster than she going to get my result. Very disappointed with lancet that they don't see the other side from a patients side.