FC
Fanie C

1 reviews | Active since Feb 2018

18 Apr 2018, 10:12

Lancet - Negligent and Unreasonable

<p>Worst Service possible. Lancet failed to submit a claim/invoice to us and our medical aid within the 4-month period required by Discovery. Now they want to hold us accountable for the payment of the invoice when they were clearly negligent in not submitting the invoice to us and/or the medical aid. Wen we submitted the claim to discovery they confirmed that various detail on the in claim is incorrect, including the ICD10 codes. Lancet is simply not forthcoming with any information and unwilling to address any of our queries relating to the ICD10 codes.</p>

0
Replies (2)
Lancet
Lancet's reply20 Apr 2018, 10:44
Official

Good day Fanie,

We sincerely apologise for the inconvenience that this may have caused to you. kindly forward your contact details and account reference number to *** so that we can investigate the matter.

Regards

TK

FC
Fanie C's update24 Apr 2018, 13:16
Reviewer Update
And after the initial contact no further feedback. No interest in resolving the issue.