LANCET MEDFORUM DISSAPOINTMENT

I'd like to report an incident of terrible manners with Lancet Medforum Hospital. I work at a medical practice at Medforum, as i walked in the passage I met a Lancet employee, of which i greeted with the intent of asking something work related about Lancet as we support them a lot. he blatantly walked passed me despite numerously trying to speak with him. I then called Lancet's office here at Medforum to report the issue, I specifically said I wont tell them the guy's name because my intention was not to get him in trouble, spoke with Rhonda who was so impatient and rude, apologized insincerely told me she's busy and said goodbye. Why is is so difficult to be nice and to represent your company in a good light. I am highly disappointed and feel very direspected.