Lancet lacks adequate after-sales support

The Lancet lacks adequate after-sales support. Following a client's blood test covered by medical aid, the absence of assistance became evident. Despite multiple email attempts and reaching out to the accounts department, the medical aid claim was declined due to an incorrect practice number being utilized. Communication challenges persisted within Lancet, leading to mounting frustration. Regrettably, I have decided to discontinue utilizing Lancet's services. The inefficiency of a sizable corporation such as Lancet is disappointing. Despite receiving reminders via emails and SMS for an outstanding account, after three months of unresolved issues, I am compelled to cease further efforts.