mM
michelle M

1 reviews | Active since Apr 2017

06 Apr 2017, 14:15

Lancet labratories sort your **** out!

<p>had bloods done at lancet. i wanted to pay cash but no they say they will put it through my medical aid. as always complete a form with all my details including address and email address.</p> <p>2 months later i get a text with a picture (which i am unable to download), saying money is outstanding. there is an email address on the text. i send an email asking them to send me the invoice so i can settle. email bounces back. they don't even know their own email address and cannot be bothered to put the correct one on their texts. i look up lancet on the internet. email their accounts. ...email once, twice, 3x and no reply. pathetic. who is handling their admin?</p> <p>now i get handed over for the outstanding amount!</p> <p>since when are we expected to pay outstanding money when no invoice has been received! You have my details lancet, why not email my invoice to me from the start!</p> <p>Lancet sort your admin out!</p>

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Replies (3)
Lancet
Lancet's reply10 Apr 2017, 07:44
Official

We apologise for the service received. Please allow us to investigate and a Manager will be in cont

We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.

Regards,

SR

act shortly.

Regards,

SR

Lancet
Lancet's reply20 May 2017, 12:09
Official

Dear Mrs McGill

We sincerely apologise for the unsatisfactory manner in which we have handled your account. However, our records indicate that we have sent you the Statement via MMS to *** on 3 occasions before we sent you on email on 08 April 2017 (see screen shot below).

Your account was submitted to Discovery and part-paid on 01 November 2016.

We attach for your records hereto and trust this is in order.

Kind regards

GM

Lancet
Lancet's reply20 May 2017, 12:09
Official

Dear Mrs McGill

We sincerely apologise for the unsatisfactory manner in which we have handled your account. However, our records indicate that we have sent you the Statement via MMS to *** on 3 occasions before we sent you on email on 08 April 2017 (see screen shot below).

Your account was submitted to Discovery and part-paid on 01 November 2016.

We attach for your records hereto and trust this is in order.

Kind regards

GM