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Patricia M

1 reviews | Active since Mar 2021

21 Oct 2024, 14:22

Lancet Laboratory wants double payment from me and my medical aid

Bad service ,agents keeps calling for a claim that has been paid by medical aid. Submitted proof to their callcentre email address .shows no one monitors those email. They want you to pay for a blood test that has been paid .******s

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Replies (3)
Lancet
Lancet's reply22 Oct 2024, 09:21
Official
Good Day Patricia

Thank you for bringing this to our attention. We are so sorry to hear about your negative experience. Please note that we have escalated your query to the relevant team to investigate and address reference ***.

Regards
Lancet Laboratories
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Patricia M's update25 Oct 2024, 12:29
Reviewer Update
I had a great experience working with Melanie Assokom Bitang. She trully understands customer service and handled my concerns with such patients and empathy. I was initially very upset but Melanie took the time to listen carefully to my frustrations and addressed each of them thoughtfully and make sure i felt understood.
Thank you Melanie,for going above and beyond.
Regards
Patricia
Lancet
Lancet's reply31 Oct 2024, 16:18
Official
Good Day Patricia

Appreciate your review. Will pass on your comments.

Regards
Lancet Laboratories