TG
Tracey G

1 reviews | Active since Mar 2024

17 Dec 2024, 13:24

LANCET LABORATORY SHAME ON YOU!!!!!!!!!!!! YOUR STAFF SUCK!!!!!!!!!!!!!!

I am quite FED UP!

This company does not know how to submit a claim to a Medical aid. Since October I have communicated with them and explained why my medical aid has not paid them. They sent through a claim with the incorrect my doctors practice number, obviously my medical aid called it an invalid claim, after 4 calls to Lancet explaining exactly what the needed to do. Once again they submitted and guess what? again it was done incorrectly because they did not request a reversal of the original claim submitted before submitting the new claim with my GP's correct practice number.

I have lost all confidence in the medical circle!!!!!!!!!!!!!!

They want your money but cant see to it that there staff does their work properly!!!!!!!!!!!!!!!!

LANCET LABORATORY SHAME ON YOU FOR SUCH POOR SERVICE AND WORK

0
Replies (1)
Lancet
Lancet's reply17 Dec 2024, 16:13
Official
Good Day Tracey'

We are so sorry to hear that you are having a bad experience with us. Please note that we have escalated your query to the accounts team to investigate and address ***.

Regards
Lancet Laboratories