FL
Frans L

1 reviews | Active since May 2020

05 Dec 2022, 21:03

Lancet Laboratory

Just to share my experience with Lancet got a phone call from a very rude person telling I am in arrears with my account, that the medical didn't paid she ask me some questions the security questions was all about my details they have and never contacted me phone or email stated that I am in arrears with my account. Today I received a call and said I must pay before some date to prevent further action I think it will only be fair to contact earlier or send email with all details so that one can pay or make a arrangement instead of to threatening someone. I hope sincerely that doctors start boycotting these type of laboratory. Next time I will ask for another laboratory.

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Replies (3)
Lancet
Lancet's reply07 Dec 2022, 08:09
Official
Good Day Frans

Thank you for bringing it to our attention. Please could you provide us with the account number in question so that we can investigate further. 
Regards
Lancet Laboratories.
FL
Frans L's update13 Dec 2022, 09:01
Reviewer Update
I think you should know this or do you also work from a call center. The main aim is that the patient insists which Lab they can use for better service, and not like Lancet threading the people
FL
Frans L's update14 Dec 2022, 16:49
Reviewer Update
Thanks Hellopeter I missed the monthly ranking what a eye opener hope the management of Lancet is looking at the ranking that is why they threaten people they don't know better