Lancet Laboratoris service sucks

<p>I called lancet call centre to query wrong account in my name. The call centre transferred me from pillar to post without assistance and finally when they talk to me they sent me back to the wilgeheuwel hospital lancet branch. I get to the wilgeheuwel hospital branch the receptionist gave me such an attitude. She could not answer all of my questions regarding ***** committed on my name and she pushed the blame to the hospital. The receptionist at lancet sigh and clapping hands was clear message that she didwas not interested in helping me. She search her system for 15 minutes quite not saying anything to me. When I ask her what's taking her that long because few minutes ago she managed to look at my information but only when I ask questions, the system starts to freeze. My concern is one about all south Africa hospitals and doctors .every time when you ask your doctor to take your blood to ampath they tell you they prefer lancet or they either submit your blood without asking for service provider of your choice. Last year the very same lancet submitted handed me over to the debt collectors when I could not submit my proof of payment. I paid for the second time and they could not trace my payment for weeks or month. After I fought them they finally could allocate funds. Why hospitals and doctors don't distribute their business according to customers choice of service provider because lancet laboratories is expensive compared to ampath pathcare clinipath and many other pathology labs and ampath service is great.</p>