Lancet Laboratories the worst!

Lancet must be the worst laboratory when it comes to service. I have experienced such bad service delivery from the Polokwane branch and here in Johannesburg. Our company works with nurses which utilise their labs here in Johannesburg and Polokwane. It brakes them weeks to deliver stock and they always have excuses when the stock has to be delivered and their marketing people don't answer calls the day stock has to be delivered and it's not. They don't offer gloves,sharp containers,sanitisers or carrier bags for stock . It's so frustrating because as a client i bring them business yet their service is beyond poor and disappointing. I have been waiting for stock i ordered more than 3 weeks back they told me it would be sent the day before yesterday I'm still waiting even now. No one is answering calls or has feedback as to what is the status with the stock. If the stock is not delivered by today i have no other choice but to take our business elsewhere because this can't continue to go on. Mind you it's not the first or the second time they do this. Polokwane branch the nurses are rude to our employees and their marketing manager or team isn't helpful either.