Lancet Laboratories ridiculously poor account management

I am extremely disappointed with the level of service received from Lancet Laboratories, particularly their accounts department.

I have been receiving repeated messages claiming that my account is in arrears and that I will be handed over to attorneys if immediate payment is not made. This approach is highly unprofessional and, frankly, resembles a ****. In 2026, it is unreasonable to expect anyone to make a payment on demand without first receiving a detailed statement of account.

This situation follows multiple attempts on my side to resolve the matter. I have contacted Lancet via phone and email (*** ) requesting clarity on the account in question, yet no proper feedback or statement was provided.

To make matters worse, my wife was contacted and pressured to make immediate payment. When she reasonably requested a statement, she was told that no information could be shared with her as she is not the primary account holder. She provided my details for follow-up, yet no one contacted me or sent any documentation.

Despite this lack of communication, I have now been threatened with negative credit implications and handed over to Ismail Dahya Attorneys. They, too, have failed to provide any meaningful detail—only sending repetitive messages demanding urgent payment, without substantiating the claim.

When I eventually managed to speak to someone in Lancet’s accounts department, I was informed that there is an outstanding balance—yet I also have a credit on my account equal to that same amount. This raises serious concerns about internal processes. Surely, before escalating matters to legal action, basic checks should be performed to ensure payments have been correctly allocated.

This entire experience reflects a breakdown in communication, poor account management, and a disregard for customers. I am deeply dissatisfied and would not recommend Lancet’s services. If given a choice, I would avoid using them altogether.