Lancet Laboratories refuse to send statements

Lancet Laboratories never sends me statements. Two to three months after pathology tests they start harassing you. I decided to request for statements after the pathology tests. This week was no different, however the new response was 1. Consent form, 2. Copy of Patients ID and 3. Copy of 3rd party requesting statement. Dear Lance Laboratories, be advised that I pay for the pathology tests. How can I ensure settlement if you never email me my statements on a regular basis. Lancet Laboratories has a habit of sending harassing Sms's like your account is overdue when the statement was issued the day before, we are handing you over to our attorneys, this is two to three months after the pathology tests. Take care of the customers that ensure payment or your finances will suffer. Please send me my statement so I can ensure settlement.