Lancet Laboratories (Northriding) - Absolute Worst Experience

My girlfriend and I were referred to the Lancet at Intercare Northriding for a COVID test following a consultation on the morning of Thursday 06 January 2022 . The Intercare staff were incredibly helpful, compassionate and friendly throughout and should be commended for their attitude as we were both very sick - they helped us to the best of their abilities. However, upon arriving at the Lancet, we were met with the most unprofessional apathy, entirely unbecoming of any industry, let alone one dealing with ill people. The four women in the office did not greet us, nor did they advise us at any point on how to proceed or what the next steps we were to follow. We gave one woman our forms, at which point she began entering our details into the system - details which later proved to have been captured incorrectly. We were not informed that the nasal swab was the only test available to us - at other Intercare branches we were able to choose between that and the throat swab, which we would have preferred because it was much less painful. The woman administering our tests was brash, callous and resulted in the both of us experiencing significant pain & burning sensations throughout our nasal passages well into the evening as a result of her heavy-handed & abrasive approach. She was also entirely unapologetic about her cavalier methods when confronted about it. We have both used Intercare & Lancet for COVID tests before at Intercare Wilgeheuwel and have become accustomed to the standards maintained by them, a service which does not come at inconsiderable cost. This was an entirely regrettable & avoidable experience, one which Lancet ought to be ashamed of. We were not unreasonable in any sense - we’re not expecting Ritz-Carlton levels of hospitality at a private clinic. But the attitude, apathy & generally unprofessional nature of our interaction is completely unacceptable.