jJ
jen J

1 reviews | Active since Oct 2016

25 Sept 2025, 09:23

Lancet Laboratories @ JHB Surgery Hospital - review your receiving protcols.

JHB SURGERY HOSPITAL 2nd Floor Laboratory.

Cancer patients do not need to be exposed to staff who know not what they do !!!

After being in the ONCOLOGY system for over 4 months already - I know that the person lodging the blood test just has to punch in the I.D. number to get the medical aid details.

The Driver for Lancet Laboratories sitting behind the desk receiving patients - who have spent thousands upon thousands with your laboratories, does not and SHOULD NOT be exposed to medical patients.

Being a driver - he would not know this little snippet of important information. Generally - people who know nothing about the system should not be sitting behind the desk receiving your paying clients.

Appalling that we are treated like second class citizens when we are at the most vulnerable time of our lives.

Please ensure that the staff KNOW not to allow the driver to receive patients !!!

0
Replies (1)
Lancet
Lancet's reply26 Sept 2025, 15:26
Official
Good Day Jennifer
 
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the relevant department to investigate and address. Your reference number is *** .