Lancet Laboratories Arrogance

<p>My son was treated at a hospital on the 7th Jan 2017 and required blood tests. Tests were done through Lancet Labs. An outstanding amount of R629.80 was paid and we requested acknowledgement of the payment including confirmation that there is nothing outstanding. One phone call (4th March) and two emails requesting acknowledgement has fallen on deaf ears - except the usual automated reply that the matter will be resolved within seven days. I find Lancet Labs unprofessional, arrogant, and lack client/customer care. Their messianic fervor when chasing bad accounts is beyond reproach albeit I wished the same treatment regarding client/customer care. Their motto/values of being the leading lab committed to excellence is not being upheld. (Perfection is not attainable but if you aim for perfection you will get excellence). Please review your customer care policy!</p>