Lancet Laboratories and delays costing me-pathetic service

Good day On the 22nd of October 2020 morning before 8:30am I took in my test sample at your Lancet office in Witpoortjie ,Roodepoort and by the time I went to the Dr yesterday the 4:30pm Lancet had not emailed the Dr and the consultants had adviced me to wait for at least 24 hours before visiting doctors' rooms and by the time I got there .Lancet had not sent my results to the dr as per the procedure and the doctor could not write a prescription due to undelivered results from Lancet and now I must go back to the doctor on Monday or Tuesday which means I need to pay again and which is not fair on my side plus another time away from work or home in the time of Covid 19.I am not happy with service as Lancet is very good at crying foul when one delays in terms of non or late payments.