LANCET - JACK UP YOUR ATTITUDE

MY ELDERLY MOTHER (80) RECEIVES TREATMENT WITH WARFRIN.<br> SHE GOES FOR BLOODS WEEKLY.<br> SINCE MY FATHER DIED IN JANUARY THIS YEAR THE ACCOUNTS DEPT STRUGGLE TO GET THEIR ACT TOGETHER.<br> I SORTED OUT THE MEDICAL AID DETAILS FOR HER AND ALL HER BILLS ARE 100% UP TO DATE!!!!!!<br> SHE WAS CALLED THIS MORNING ABOUT BLOODS DONE ON THE 29TH MAY 2015 - THIS ACCOUNT IS NOT EVEN 2 WEEKS OLD AND SHE IS GETTING HARRASSED BY THE ACCOUNTS DEPT FOR THIS BILL? COME ON LANCET!!! YOU KNOW IT GETS SENT ELECTRONICALLY AND THEN PAID. <br> THIS HAS HAPPENED OVER AND OVER AND OVER. IF SOMETHING IS NOT DONE ABOUT THIS HARRASSMENT I WILL GO TO THE NEWSPAPERS ABOUT YOUR ACCOUNTS DEPT. <br> CAN YOU NOT SPEND YOUR TIME ON PEOPLE WHO HAVENT PAID??? I AM REALLY ANGRY AT THIS AND MY POOR MOTHER HAS TRIED TO CONTINUE WITH THE TREATMENT BUT WANTS TO GIVE UP THIS LIFE-SUPPORTING TREATMENT BECAUSE OF LANCET.<br> IN THE BEGINNING THE NURSES WERE ALSO REALLY NOT VERY KIND TO HER WHICH I ALSO COMPLAINED ABOUT. DONT YOU THINK SHE NEEDS TO SEE ANOTHER LABORATORY??? OR IS THIS THE BEST YOU CAN DO??????