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JG
Joseph G

1 reviews | Active since Nov 2018

19 Nov 2018, 12:07

Lancet is unable credit my Payment

On the 18th of April 2018 I received an account from Lancet Laboratories for an amount of R176.40 which was not covered by my medical aid.

I immediately followed the payment link at the bottom of the page and paid the outstanding amount for which I have a proof of payment. Over the following months I have received e-mails and sms's demanding payment both from Lancet and their collection agency to which I have contacted them an supp**** them with this proof of payment.

I am not sure of what to do as no they continue to harrass me and threaten me with bad credit listing me.

As a result I will never use Lancet again and am wondering if I should wait for them to black list me so that I can sue them,

If anyone from Lancet is willing to sort this out it would be greatly appreciated.

Poor poor management and customer service Lancet really disappointing!!!

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Replies (1)
JG
Joseph G's update21 Nov 2018, 13:50
Reviewer Update
Thank you, I am still at a loss....I have received the following mail from the resolution department: "Good day Thank you for your e-mail We do apologise for any inconvenience that may have been experienced. Kindly be advised that attached payment is made to Pay fast and not Lancet laboratories therefore, the account still reflects as outstanding. If you have any further questions or queries-please call our Contact Centre on the number provided below. Kind Regards Resolutions Case Administrator" Firstly there is no name signed against this mail, secondly when I did call the number at the bottom of the mail i was put through to the incorrect department. Lastly what is the meaning of the response...I followed the link on the bottom of the Lancet invoice to the payment portal so how is it my issue that it hasnt reflected, in addition to this I have sent my proof of payment on several occasions. You apologise for the convenience that you have caused yet you continue causing it...who is in charge over there and what on earth is going on?