Lancet is pathetic!!!! I will use another LAB in future!

Lancet is pathetic. I just received a call on MY OWN number asking to speak to my mother to find out if she knows me!!!!!!! Whatttttttttt the Hell!!! I have an account outstanding since June and it is now with a collections agent. I was asked if I am aware of the account and when I said no and that I want proof where these idiots actually contacted me via email, sms or even a call that I have money outstanding he told me that he will request they email me my statement and then proceeded to confirm my email address of a company where I worked 19 years ago!!!! Please tell me why we then fill in your stupid forms every time of your staff is not competent enough to update details!!!!!!

Worst part is I have a huge amount of tests done for my family where I am the main member on the medical aid and you tell me not once did these people see that my details are incorrect?