Lancet is ***********, Disgusting and Exploitative

I regret the day I walked into the Lancet lab in morningside in March. Lancet has made my life hell for the past 6 months. The doctor put on a number of tests on my form. I then told the doctor I was on Discovery Smart Essential and that they would not pay for all these tests, the doctor and I then had a discussion about which tests to take off. I then went to the lab. I first asked for a quote for the tests - Nurse Violet Mawila said she will not be able to do that. Then I asked at least 20 times for her to cancel some tests (even while she was drawing blood from me), but she would not because she insisted that the medical aid would pay. I told her they wouldn't and I told her the doctor said they wouldn't. She then said the doctor doesn't know and that she works with medical aids on a daily basis and knows that they will pay. This was on Saturday. As soon as I got out the lab, I tried calling Discovery but they were not available on a Saturday. I then called Discovery on the following Monday and they confirmed that they would not pay. I then called the Lancet Lab early on Monday morning (I sent Lancet the proof of this already) and spoke to Nurse Violet Mawila - I told her Discovery won't pay and she should just cancel all the tests. She rep**** that the tests were already done. I then gave her an earful because she is the one who made me get the tests. She then said she would cancel the tests I didn't want. I thought the matter was resolved until a month later when I get the invoice from Lancet for ALL the tests. I then immediately sent Lancet an email - and then they proceeded to start their "investigation". There was no investigation done on their side - they just kept calling me every two weeks. Some of the call center consultants would ask me to do the investigation. They couldn't find out the nurse's name even though it is on their system. So I found out the nurse's name and provided that to them and I have heard nothing - I was just emailed the same statement of account again. I spoke to another manager of one of their branches called Maria and she said the nurse resigned and that she was sorry. It is not my problem if the nurse resigned. She resigned in July - the Lancet "investigation" started in April - that is not on me. Lancet, I am only willing to pay R 800. That's it. Go speak to that Nurse. She also made strange comments on the tests and that is recorded on your system. I have never been so appalled and disgusted by a company in my life - but I won't sit down and take your bullying - I know I did everything right - I sent the proof of the call I made on the 17th of March (do you think I called the nurse to have a chit chat at 8 am in the morning?), I can get the doctor to corroborate the story, the nurse herself made a strange remark on my test and most of all, I told her numerous times I did not want the tests to be done.