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SN
Sanele N

1 reviews | Active since Dec 2023

18 Sept 2025, 17:09

Lancet Invoice

Good day,

I've been receiving calls from you regarding an unpaid invoice however Lancet didn't forward it to my medical aid for settlement. Instead the individual who contacted me the 2nd or 3rd time stated that they contacted the medical aid scheme I'm affiliated to, Fedhealth and was advised that my benefits are exhausted. This was unequivocally inaccurate and now Lancet has handed me over to collections which I find egregious and ********* at best. The claim has been stale for a while now stale and requires proof of submission from yourselves. This is a year 2024 invoice and I was admitted at a hospital for a procedure. Please submit proof that you did attempt to submit to my medical aid scheme, Fedhealth, to ***

Kind regards,

0
Replies (3)
Lancet
Lancet's reply22 Sept 2025, 08:43
Official
Good Day Sanele We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the relevant department to investigate and address. Your reference number is  *** .
 Regards, Lancet Laboratories. 

Best regards,

SN
Sanele N's update23 Sept 2025, 15:16
Reviewer Update
I would like to take this opportunity to thank Melanie Assokom Bitang from Lancet Laboratories, who's been liaising with me in finding a resolution to my complaint. I'm pleased to say that she's outdone herself in making the process as quick and painless as possible. My sincerest thanks.
Lancet
Lancet's reply25 Sept 2025, 08:51
Official
Good Day  Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re committed to continually raising the bar in delivering diagnostic excellence.  Regards, Lancet Laboratories.

Best regards,