Lancet *****ing from the public

After numerous emails and phone calls to Lancet regarding an account that was incorrectly billed to my medical aid, I have now been handed over for collection. I am extremely concerned and do not understand how this situation has been allowed to escalate. Despite repeatedly reporting the error, Lancet has failed to resolve the issue or provide feedback as promised. Their lack of follow‑through and poor service has resulted in me being held liable for an account that is not my responsibility. This is unacceptable, and I request urgent assistance in rectifying this matter.