Lancet has an extremely poor debtors control department and does not care about going the extra mile for its clients

Utterly disappointed in lancet labs. They cannot even go the extra mile to see to the benefit of the client. We saw 2 different drs, who asked for the same bloods to be done in a space of 2 days. Tests that cost over r1100 each. The dont fami****ize themselves with scheme rules either. They cannot even think outside the box and see the history of the bloods done for the patient in the space of 2 - 3 days, to avoid duplication of tests and costs. They blindly adhere to every request form sent to them, not even notifying the Dr that the expensive test has already been done prior to this request in a very short space of time. They really do not care about the patient at all. Knowing that duplicate claims can be rejected and the patient will suffer financially thereafter. No one just has cash lying around like that to settle accounts. Also, when the medical aids reject their accounts and say lab form requested, they are very fast to send the account and ask us to pay it. Why not just send the damn form? Save us some trouble at least. Thats y I say again, they just dont care about the patient at all. With Ampath, we dont experience problems with accounts.