Lancet Harassment

Lancet Laboratories' call centre staff has been harassing me for months now, re an invoice that was never issued/sent to me.

An invoice is a document used to notify a customer that payment is due. It also serves as a record for the issuing business so that it can track its receivables.

They phone me daily demanding payment. Payment for which I am yet to receive an invoice. When is this for? What is the amount? What are their bank details?

Every time they phone me; I politely request the agent to send me the said invoice as per the information on their database(the form I had to complete at the time from where they got my phone number) WHICH THEY REFUSE TO DO. They insist I divulge POPI details which I am not comfortable sharing telephonically to any person phoning, claiming to be from somewhere. With all the ****s and *****, they continue to demand this information. There is a law against this. Please extract the data from the form I had to complete in order to get the test done.

This has now come to a point where the call centre agent becomes rude and abusive. I cannot take it anymore, and struggle to believe that a large corporation like Lancet Laboratories deem this acceptable conduct.

I can not pay without an invoice.