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Stuart L

1 reviews | Active since Mar 2009

30 Jul 2024, 16:22

Lancet employs bully tactics to compensate for their error in billing statements

On the 15 July 2024 I received a statement from Lancet which I disputed on the same day. Prior to that the 2023 statement stated I, the PATIENT/MEMBER ended 2023 with R55.30 in credit. Yet this credit does not reflect on my 2024 statement. Lancet no claims it was the Medical Aid credit, yet the 2023 statement does not reflect this. Only 15 days after first receiving my statement that I queried I receive a notification that I have been handed over to BL Debt Collectors! What bullying tactics are these in resolving queries?

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Replies (3)
Lancet
Lancet's reply01 Aug 2024, 15:14
Official
Good Day Stuart

Please note we have rep**** to your complaint on Fb reference ***.

Regards
Lancet Laboratories
SL
Stuart L's update01 Aug 2024, 17:14
Reviewer Update
I have a billing issue dating back to 2023 where Lancet said I owed them money and then said sorry your account is in credit when I queried this at the time. I have now been handed over to Debt Collectors for that amount and for the past 2 weeks I am getting no helpful response from Lancet. Your explanation and figures do not correspond to previous statements sent to me. Your response to my dispute is to resend the same statement I am disputing! Please give me the contact details of a senior accounts manager or get them to call me
Lancet
Lancet's reply08 Aug 2024, 12:32
Official
We have escalated your request to the senior management team to contact your regarding your query.

Regards
Lancet Laboratories