Lancet efficiency and patient management unacceptable

Apathetic staff doing Covid tests, lack of efficiency not to mention that I had to call head office for an invoice to send my proof off to my medical aid. I was told to wait 3 - 5 days for an invoice!!!!! Are you kidding me, they are quick to demand payment if no doctor referral is given, yet cannot even provide me with a simple proof of my payment! What about the poor families that rely on cashflow during this very trying period!!!