Lancet & Discovery must communicate with each other!

<p>On 17 December I received a series of blood tests as part of a hospital admission. </p> <p> </p> <p>My Discovery insurance paid for all of them but one. With as a reason that it was allocated a wrong ICD10 code. I emailed Lancet about this and asked them to please re-invoice with correct code. They did, but Lancet re-invoiced for the full series of blood tests and did not properly retract the intial invoice. Discovery paid for the second invoice too, for all the blood tests besides one. With as a reason that you can not have that same test twice in 24 hours (which I hadn't but they invoiced for it twice because of the mix up with the ICD10 code).</p> <p> </p> <p>This should have as a consequence that I have plenty of credit in my Lancet account since an invoice was paid for twice. Nevertheless, Lancet has been following me around for an outstanding R126,10 for months now. I phoned both Lancet and Discovery various times to try and resolve this issue, but Discovery says the problem is with Lancet and Lancet says the problem is with Discovery.</p> <p> </p> <p>Lancet phones me about this at least once a week and every time I have to take time out from what I am doing and re-explain the situation I am in. They even stated once that Discovery accidentally paid in my son's account, but in other conversations they say this is not the case. I have even gone as far to request Lancet to refund Discovery what they paid too much, so they could resubmit a new invoice for the outstanding amount, but also this has not happened.</p> <p> </p> <p>I will now pay the outstanding amount since Lancet is threatening to hand over to a credit bureau, but this is completely ridiculous since they already been paid twice for this invoice.</p> <p> </p> <p> </p>