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Carla
1 reviews | Active since Apr 2025
16 May 2025, 09:09
Lancet - Disappointing service delivery
I am extremely disappointed with the service delivery from your company. Despite numerous emails sent regarding my account update, which has been owing me R2500 since January, I have not received any response. Furthermore, there has been no attempt to contact me to clarify the matter. This level of service is unacceptable and needs immediate attention.
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Replies (3)0
Replies (3)
Lancet's replyOfficial
16 May 2025, 12:38Good Day Carla We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
Lancet's reply16 May 2025, 12:38
Official
Good Day Carla We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Regards, Lancet Laboratories.
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Carla's updateReviewer Update
16 May 2025, 12:47I should have complained here sooner, absolutely efficient and went over and above to assist me thank you so much Melanie. You had to deal with months of correspondence. A superstar Head office, wish Crompton was so efficient
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Carla's update16 May 2025, 12:47
Reviewer Update
I should have complained here sooner, absolutely efficient and went over and above to assist me thank you so much Melanie. You had to deal with months of correspondence. A superstar Head office, wish Crompton was so efficient
Lancet's replyOfficial
16 May 2025, 15:50Thank you I have escalated your feedback to Melanie.
Lancet's reply16 May 2025, 15:50
Official
Thank you I have escalated your feedback to Melanie.