VvdS
Vivien van der Sandt
1 reviews | Active since Mar 2021
20 Apr 2021, 09:51
LANCET: COMPLAINT TO SOUTH AFRICAN HEALTH PRODUCTS REGULATORY AUTHORITY
I am a journalist/editor who is preparing a submission on Lancet Laboratories for the SOUTH AFRICAN HEALTH PRODUCTS REGULATORY AUTHORITY. SAHPRA is tasked with regulating (monitoring, evaluating, investigating, inspecting and registering) all health products in SA. According to my research, Lancet Laboratories holds at least 11 licences approved by SAHPRA. Is Lancet Laboratories complying with the licence requirements? All health products must meet the requisite standards to protect the health and well-being of South Africans regarding 1) Safety, 2) Efficacy and 3) Quality. If your experience indicates that Lancet Laboratories has flouted any of the licence requirements, and you would like to have your complaint/experience included in my SAHPRA submission, please email me. Information from whistle-blowers would be especially welcomed. In my experience, Lancet is possibly the most ********* business operating in the medical sector in SA. (I can't provide details of my experience now because of the legal process - but 'watch this space'). Many of the complaints on Hello Peter already support this assertion.
Vivien van der Sandt ***
PS: I would have liked to award a 'minus-5' Star but the Hello Peter site does not enable that.
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Replies (2)
Lancet's replyOfficial
22 Apr 2021, 13:06Dear Vivien Van Der Sandt
Lancet Laboratories is SANAS accredited and adheres to the international criteria set out according to ISO Standard 15189. We are committed to providing diagnostic excellence and our objectives are to maintain accreditation to ISO 15189 for laboratories and certification to ISO 9001 for all support departments.
At Lancet Laboratories we value and respect our customers, making every effort to provide great customer service. Lancet Laboratories strives to produce quality, accurate and reliable patient results ensuring our customer needs are met.
As one of the leading pathology laboratories operating throughout Africa, we recognise our important role and responsibility in providing specialist pathology services and infrastructure to support the fight against HIV, tuberculosis and other key health issues affecting our continent.
Lancet Laboratories is constantly seeking new ways to improve the efficiency and effectiveness of our service delivery. In order to achieve the best possible standards and provide the best possible service. It is unfortunate to hear of your experience and we value all feedback. Kindly submit your concerns to marketing . communications @ lancet .co . za in order for us to attend to these matters accordingly.”
(Please note spaces where left in the email address so that you can view them on this platform).
Regards
Lancet Laboratories
(Please note spaces where left in the email address so that you can view them on this platform).
Regards
Lancet Laboratories
Lancet's reply22 Apr 2021, 13:06
Official
Dear Vivien Van Der Sandt
Lancet Laboratories is SANAS accredited and adheres to the international criteria set out according to ISO Standard 15189. We are committed to providing diagnostic excellence and our objectives are to maintain accreditation to ISO 15189 for laboratories and certification to ISO 9001 for all support departments.
At Lancet Laboratories we value and respect our customers, making every effort to provide great customer service. Lancet Laboratories strives to produce quality, accurate and reliable patient results ensuring our customer needs are met.
As one of the leading pathology laboratories operating throughout Africa, we recognise our important role and responsibility in providing specialist pathology services and infrastructure to support the fight against HIV, tuberculosis and other key health issues affecting our continent.
Lancet Laboratories is constantly seeking new ways to improve the efficiency and effectiveness of our service delivery. In order to achieve the best possible standards and provide the best possible service. It is unfortunate to hear of your experience and we value all feedback. Kindly submit your concerns to marketing . communications @ lancet .co . za in order for us to attend to these matters accordingly.”
(Please note spaces where left in the email address so that you can view them on this platform).
Regards
Lancet Laboratories
(Please note spaces where left in the email address so that you can view them on this platform).
Regards
Lancet Laboratories
VvdS
Vivien van der Sandt's updateReviewer Update
18 May 2021, 20:22I’m not pointing a finger at you - because I know it is Marketing & Communication’s job to polish Lancet’s public image - but my research indicates your comments are wishful thinking. Quite frankly, I believe that Lancet is shockingly ********* – even ********. As the many, many comments on Hello Peter indicate, and more crucially as I can personally attest to, Lancet has no ‘value and respect’ for customers. My experience is that Lancet treats its customers like dirt! That is my experience and that is also the experience of the many customers complaining on Hello Peter – where 92% of respondents rank you in the lowest rungs!
Generally the view of many clients/patients is that Lancet is:
• ***********
• Dishonest
• Greedy and grasping; and
• Shows a total lack of care towards patients. (I will insist on calling your clients ‘patients’ as I want to highlight that you are offering a medical service and there is consequently an obligation regarding duty of care and ethical treatment).
• In addition, Lancet has been found guilty of price fixing and bribing doctors – ******** activities - and I am wondering why Lancet did not lose the applicable licences when those findings were made.
• Harassment and bullying from your Accounts Dept is a widespread problem. In many cases, Lancet’s record keeping is actually the problem but you bully on regardless. You do not even spare the recently bereaved. There is a culture of bullying in your Accounts department. I personally experienced this, with your Accounts Dept constantly phoning me and trying to entrap me into cancelling the Lancet contract – despite the fact that the matter was with lawyers and they should not even have contacted me directly! We were forced to send Lancet a legal warning to desist.
Generally the view of many clients/patients is that Lancet is:
• ***********
• Dishonest
• Greedy and grasping; and
• Shows a total lack of care towards patients. (I will insist on calling your clients ‘patients’ as I want to highlight that you are offering a medical service and there is consequently an obligation regarding duty of care and ethical treatment).
• In addition, Lancet has been found guilty of price fixing and bribing doctors – ******** activities - and I am wondering why Lancet did not lose the applicable licences when those findings were made.
• Harassment and bullying from your Accounts Dept is a widespread problem. In many cases, Lancet’s record keeping is actually the problem but you bully on regardless. You do not even spare the recently bereaved. There is a culture of bullying in your Accounts department. I personally experienced this, with your Accounts Dept constantly phoning me and trying to entrap me into cancelling the Lancet contract – despite the fact that the matter was with lawyers and they should not even have contacted me directly! We were forced to send Lancet a legal warning to desist.
VvdS
Vivien van der Sandt's update18 May 2021, 20:22
Reviewer Update
I’m not pointing a finger at you - because I know it is Marketing & Communication’s job to polish Lancet’s public image - but my research indicates your comments are wishful thinking. Quite frankly, I believe that Lancet is shockingly ********* – even ********. As the many, many comments on Hello Peter indicate, and more crucially as I can personally attest to, Lancet has no ‘value and respect’ for customers. My experience is that Lancet treats its customers like dirt! That is my experience and that is also the experience of the many customers complaining on Hello Peter – where 92% of respondents rank you in the lowest rungs!
Generally the view of many clients/patients is that Lancet is:
• ***********
• Dishonest
• Greedy and grasping; and
• Shows a total lack of care towards patients. (I will insist on calling your clients ‘patients’ as I want to highlight that you are offering a medical service and there is consequently an obligation regarding duty of care and ethical treatment).
• In addition, Lancet has been found guilty of price fixing and bribing doctors – ******** activities - and I am wondering why Lancet did not lose the applicable licences when those findings were made.
• Harassment and bullying from your Accounts Dept is a widespread problem. In many cases, Lancet’s record keeping is actually the problem but you bully on regardless. You do not even spare the recently bereaved. There is a culture of bullying in your Accounts department. I personally experienced this, with your Accounts Dept constantly phoning me and trying to entrap me into cancelling the Lancet contract – despite the fact that the matter was with lawyers and they should not even have contacted me directly! We were forced to send Lancet a legal warning to desist.
Generally the view of many clients/patients is that Lancet is:
• ***********
• Dishonest
• Greedy and grasping; and
• Shows a total lack of care towards patients. (I will insist on calling your clients ‘patients’ as I want to highlight that you are offering a medical service and there is consequently an obligation regarding duty of care and ethical treatment).
• In addition, Lancet has been found guilty of price fixing and bribing doctors – ******** activities - and I am wondering why Lancet did not lose the applicable licences when those findings were made.
• Harassment and bullying from your Accounts Dept is a widespread problem. In many cases, Lancet’s record keeping is actually the problem but you bully on regardless. You do not even spare the recently bereaved. There is a culture of bullying in your Accounts department. I personally experienced this, with your Accounts Dept constantly phoning me and trying to entrap me into cancelling the Lancet contract – despite the fact that the matter was with lawyers and they should not even have contacted me directly! We were forced to send Lancet a legal warning to desist.