LANCET CARES FOR CLIENTS !!

Good day to you. I would just like to report a matter of super excellent caring service by Lancet Laboratories. At the end of March this year I was very ill and had to have blood tests done every second day. Being so ill, I never thought to contact my medical aid to find out whether they would pay for all these tests. My allowance ran out at the medical aid (I wish I could name them!!) and they refused to pay anything more. I pleaded with them as I do not use a quarter of my benefits every year but still they refused. I have in the meantime taken this matter up with the Ombudsman and am still waiting to hear from them. This account outstanding to Lancet was around R5,000 and I really could not pay it, they allowed me to pay off this account in bits and pieces and today I can say - HOORAY this is paid off. When the Ombudsman rules in my favour I will get the money back from my medical aid but in the meantime Lancet is paid.<br> <br> I just want to stress how wonderful the Call Centre people were when they phoned me, especially Nazreen Essop, and would like to say a VERY BIG THANK YOU to Lancet, for your patience and kindness towards me when I really needed it.<br> <br> Thanks once again.<br> <br> Ria Adam