Lancet Call Centre - Poor service

On the 22 Oct 2022, I went to Lancet (Library Square) for blood tests as advised by a specialist doctor. At the time, I paid the account. I requested that the results also be sent to my GP who would be taking over my care, this was indicated on the test request form. When I asked for a statement, I was told that the accounts department was not open and to email the Lancet call centre after a couple of days to ask for the statement. The specialist indicated that she had received the test results, but when I called the GP on 25 Oct to make an appointment to discuss the test results, he had not received the results. On the same day, I emailed the Lancet call centre requesting that the test results be sent to my GP, this was done within 48 hours. In the same email, I requested a copy of the statement. The call centre sent the statement within 24 hours, but it was password-protected. The password given was my date of birth in the YYYYMMDD format. My details did not work, I tried different variations to no avail. I emailed the call centre again on the 27 and 31 Oct explaining the problem, I only received responses stating delayed response times due to high enquiry rates. On 2 November, I requested the the Lancet statement be sent again, I received a response stating that the password was correct and had been verified, that I should be using my SA ID number. I checked again with the ID number and still could not open the statement. I have emailed the Lancet call centre AGAIN (the FOURTH) time to request that the statement be resent with the correct password of without a password. I am not holding my breath for a swift efficient response. This run around when dealing with medical issues is stressful and unhelpful. In future, I will think twice about using Lancet labs. This is disappointing as I have been very happy with their laboratory services.