Lancet - Brenthurst Phoenix House ( Teach Dikeledi Aphane customer service)

Good day,

My gynecologist sent me for blood tests to Lancet at Brenthurst Phoenix Place on Friday 26th June 2020. I went there right after my appointment and was told that they operate Monday- Thursday and Saturday. I returned on Saturday 27th June and was told to go to the main hospital. I went again on Tuesday 30 June 2020 and was told to come back in an hour as the lady that will take my bloods in on lunch. So I complained that it's the 3rd time and the first 2 times I wasn't even let in and I was answered through the intercom and that I can't keep coming back for nothing. She got mad because I complained and walked away into another room to eat. I asked for her name so that I can log a complaint, she came back shouting at how I must have a good look at her name badge and take the correct spelling of her name.

Lancet - firstly I don't know that there is only 1 person at the Phoenix House office. There are also no working hours outside, for me to be able to plan my visit. Another thing it doesn't matter who the people that were on shift on Friday and Saturday, whoever I find when I complain cannot shift the blame because they also represent Lancet.

Please teach Dikeledi Aphane to respect customers and not have a screaming contest with any of your customers.

I logged a complaint on the very same day where Dikeledi was shouting at me on your website and nobody has even bothered to get back to me.

Thanks Mbali