Lancet Billing !!!!!!!!!!!

This company does not even deserve one star. I have a problem with them having billed another patient and adding her onto my statement. I have contacted their client service department in August 2019 to request them to correct the error and Makaylen the call center agent said that he will look into it. I also requested him to send me the corrected statement. I received another statement on 16 September and all that they have gone and done is to change the other patient date of birth to my daughter's date of birth. The other patient was involved in a car accident and my daughter was not and was treated for a different condition not even in the same province. They where not even in the same hospital. I called the call center on the same day as I am upset that a medical practice can commit ***** and change information on patient to suite them and spoke to Makaylen again and all he said is that he did ask the billing department to rectify the issue. I stated that the issue has not been resolved it has actually been made worse and that the service is very poor. I once again asked him to sort it out on the same day and he stated they do not work like that but he will attend to it. I then submitted the same complaint to their Service department where a Presence rep**** that my query will be attended to with in 5 to 7 days. Today is day 5 and I rep**** to her mail and the service department stating that I have heard nothing from them and a Donovan rep**** and has now """ sent the query on to the accounts department"""" The "" is their as I doubt that it has been sent to their account department.

This company is sending other patients private and confidential information to total strangers and when queried they change the patient details to suite them. Surely they are breaking laws by not respecting their clients privacy