1 reviews | Active since Jun 2010
Lancet and the lies the refund department tell you
Why did you, Merle Perumal, lie to me personally, and my daughter, about a refund to me the whole month of January 2022 and 9 days of February 2022.
She was admitted to Hospital on the 2nd of February 2022 and blood test were done, I agree to that.
But if you had paid me the refund as promised multiple people and yourself (apparently you are the supervisor) you personally promised in January 2022, I would have got my refund within the month of January as you always maintained it would takes a maximum 15 days.
I been phoning, emailing Lancet since 3rd of January 2022. The medical aid paid you ten of thousands and then you threatening my daughter and me with legal action in November and December 2021 ( I am pensioner), I paid you over 34 thousand which I had to borrow, my daughter been unemployed for a last year. She was in hospital for over 5 and half months in 2021 and you did over 535 pages of tests. It was over 15000 tests. Yet after all these test, you can't explain what wrong.
Yet you owe me only about 6 thousand as medical aid paid the difference and you still play games with us and find any excuse not to pay us.
On the late afternoon of the 9th I got a call from your Refund department (possibly you didn't want to speak to me directly), as you and the refund department have decide not to refund me the money owing to me for December 2021 bills, as there was money outstanding for 2nd of February 2022 bill.
The person phoning on 9th of February, could not tell me for what it was for or provided a invoice showing what was done as she only did finical side of things
I discussed with Medical Aid and was told there no possible way you would have received payment from them within 7 days.
Yet the medical aid new year and benefits starts on the 1st January 2022.
I emailed multiple people at Lancet earlier today and asked at least they acknowledge my email. Well it 6.25pm and it easy for Lancet to ignore the patient and the father (who is a pensioner), not even bother to acknowledge the email of this morning, is easy.
Thank you for bringing this to our attention.
Could you please email us the details of the patient - fullname and Id number to *** so that we can investigate further.
Regards
Lancet Laboratories.
Thank you for bringing this to our attention.
Could you please email us the details of the patient - fullname and Id number to *** so that we can investigate further.
Regards
Lancet Laboratories.
To where am I supposed to send the info as the details supply are masked. Is this another delay tactic on your behalf?
I have already supply you with all the documentation multiple times, I'm sure Merle Perumal can confirm this. Please supply me with where I am expected to send the details.
If you don't know exactly how to reply on hellopeter, it is quite simple. Simply change your reply to be private and then the details of email addresses etc. will be shown.
To where am I supposed to send the info as the details supply are masked. Is this another delay tactic on your behalf?
I have already supply you with all the documentation multiple times, I'm sure Merle Perumal can confirm this. Please supply me with where I am expected to send the details.
If you don't know exactly how to reply on hellopeter, it is quite simple. Simply change your reply to be private and then the details of email addresses etc. will be shown.
Well it been 24 hours since using your time frame of 2 hours, is this just another delaying tactic to keep me quite.
Funny not one of other people I mentioned had the decency to at least of the email. It can't be that the email addresses are wrong as I have received email from them in the past few days.
Phillip
On 14 Feb 2022 9:02 pm, *** wrote:
--------------------------------
“Good Day
Thank you for your email.
Please note that you will receive a response within 2 Hrs, during operating hours.
Our operating hours are Monday to Friday 08H00 – 17H00.
Regards
Lancet Digital and Events Team.”
--------------------------------
Well it been 24 hours since using your time frame of 2 hours, is this just another delaying tactic to keep me quite.
Funny not one of other people I mentioned had the decency to at least of the email. It can't be that the email addresses are wrong as I have received email from them in the past few days.
Phillip
On 14 Feb 2022 9:02 pm, *** wrote:
--------------------------------
“Good Day
Thank you for your email.
Please note that you will receive a response within 2 Hrs, during operating hours.
Our operating hours are Monday to Friday 08H00 – 17H00.
Regards
Lancet Digital and Events Team.”
--------------------------------
Regards
Lancet Laboratories.
Regards
Lancet Laboratories.
I have asked this before.
The reference number show all details of the account, every one I mentioned and your account department have received all the documentation requested multiple time and I phoned numerous times;
but you refuse to give an email address or telephone number or a name I can contact.
I have asked this before.
The reference number show all details of the account, every one I mentioned and your account department have received all the documentation requested multiple time and I phoned numerous times;
but you refuse to give an email address or telephone number or a name I can contact.
P.S. Please provide me the Name and contact details of your Public Relations Officer or Someone in Management who deals with these types of matters.
----------------------------------------------------------------------------------------------------------------------------------------- -------- Forwarded Message --------
Subject: | RE: F09****** Refund
Date: | Mon, 24 Jan 2022 11:43:51 +0000
From: | Merle Perumal
Dear Mr Phillip,
We acknowledge receipt of the attached and will be proceeding with the refund.
Should we require any further documentation, we will be in contact.
If you have any further questions or queries, please contact our refunds department on the number provided below.
Yours Sincerely,
Merle Perumal
Credit Refund Team
***
P.S. Please provide me the Name and contact details of your Public Relations Officer or Someone in Management who deals with these types of matters.
----------------------------------------------------------------------------------------------------------------------------------------- -------- Forwarded Message --------
Subject: | RE: F09****** Refund
Date: | Mon, 24 Jan 2022 11:43:51 +0000
From: | Merle Perumal
Dear Mr Phillip,
We acknowledge receipt of the attached and will be proceeding with the refund.
Should we require any further documentation, we will be in contact.
If you have any further questions or queries, please contact our refunds department on the number provided below.
Yours Sincerely,
Merle Perumal
Credit Refund Team
***