Lancet after care service is non existent

good day,

i would like to make people aware of how poor lancet customer service is. I called last week for a print out of my statement with all payments made for the last tax yearn, the lady that i spoke to advised me that it will be sent within 2 working days. Its a week now. I emailed the call centre, still no help. I called yesterday morning and was advised that it was being sent to me immediately, i did not receive it. when i called back, the next advisor told me that it cannot be sent, it needs to be requested...i then asked her to put me through to the client survey because this level of service is just pathetic - where one is constantly being misled and given the wrong advice - the call was dropped...how rude? What is the standard of service we are receiving? it is poor and pathetic. in future i will request any other lab but lancet because the after care service is the worst i have ever experienced. their pricing is ridiculous and their customer service is actually non existant unless its to request money due to them...then you are harassed.