Lancet accounts service is appalling.

Abysmal service. Hounded for payment of bills but no invoices sent. Threats of Lawyers. Wont tell us who the bill is from because of the POPI act! Wrong dates of test, a month later than my op. So we went to their centre in the hospital and paid the accounts on record. Then another arrives, double the amount. Is this a ****? So we took it to our specialists who ordered the test. Wrong Code on invoice, I am on an Oncology programme and if the right code was entered it would have been paid in full by Medical aid. We wrote to them again about this. Dealing with them on the telephone is useless. Yet the demands and threats keep coming. To my phone, not to my husbands who is the main member and deals with this. Will insist in future that no tests are ever done with them. Causing stress when stress is so not needed.