LANCET ACCOUNTS HORROR

I received an SMS from Lancet to the tone of "You owe us R*** - please pay up". Upon investigation, it seemed that Lancet lodged the claim with my Medical Fund on 19 February 2019 and sent me the abhorring SMS THREE DAYS LATER. I think it is disgusting to say the least that a large concern such as Lancet can waste my time, three days after having registered their claim with my Medical Fund.

To add insult to injury, I take the time to write them an email, only to receive an automated response "Please be advised that your query/request will be attended to within 5 to 7 working days". I thought that these double standards are even worse to be happy with when considering that they harass me after three days and allowing themselves 5-7 days to respond to my query, dare I say about THEIR misplaced SMS?!!

In closing, I phone them, only to hear of the "System Error", and I must trust them with something as scientific as pathology whilst they cannot even run a normal admin/accounting system? I think not!!