Lancet Accounts failing patients by being ***********

I used Lancet in 2020 November on the 29th. My medical aid did not pay all the money. So Lancet sent me a bill of which I made an arrangement with them to debit every month on the 25th starting from the 25th of May 2021 an amount of R427.22.

To cut the long story short , they handed over the account to some attorneys, continued to debit which was fine. But the problem started when they started to send me letters with incorrect information claiming they can't see the payment for May and July.

I sent them proof of payment which is my bank statement with these amounts highlighted but still they did not fix the problem by allocating the amounts and clear my name. Instead the account was handed over to other attorneys, after I received a call from these attorneys, I called Lancet again yo state my story and resent my bank statements asking for the allocation of those funds. The guy I spoke to apologised and promised to fix this, till to date it's not fixed and frustrating me because it has a negative impact on my name and credit scoring.

I even wrote on Lancet page to lay a complaint nothing was done. They even went over the money they were supposed to debit.

I need serious help and intervention on this matter as I have been emailing proof of payment and still not get any help. Payment reference is Q***4