Lancet accounts department poor service

The accounts department at Lancet really have to up their game when it comes to making good on promises to customers, I recently went for a COVID test on 17 December 2020 and paid cash (debit card), I was told to call the call centre to get my account statement for medical aid reclaim purposes, apparently the accounts guys have to process the payment on their side which takes 5 working days, and they can then send the statement through, having still not received it, I called today 27 Jan, only to find they are closed until 5 Jan, which nobody informed me of before now....poor communication and delivery on service