Lancet Accounts Department

Again there is a problem with accounts and again I will probably be handed over to a debt collector as previously I was handed over after an error on their side (payment was made double, by myself and my medical aid and Lancet actually owed me money and then subsequently handed me over). After an apology letter from Lancet with them not checking payments or communication I left it at that. However now again, the lab form was incorrectly filled out at Potch Mediclinic by Lancet, billing an extra test which was not done nor requested from the doctor. The hospital has phoned Lancet accounts numerous times to no avail with the lady being hanged up on. I have also phoned and was also hanged up on, phoned again and the lady said that the lab did it correctly but the lab is saying that it was an error on their side. So I am again getting nowhere. Trying to reply to the person at Lancet that sent me the lab forms gave me an error as her mailbox is full. So again, Lancet, for the second time now, your accounts department is either not doing their job, not wanting to assist or simply does not care about any of the customers. I now truly hate it when I need to get bloodwork done through Lancet as there is always an issue with the accounts.