PV
Pieter V
1 reviews | Active since Jul 2023
21 Jul 2023, 15:48
********* Lancet account’s behaviour
I’m being harassed by Lancet Lab’s debt collection agency claiming I owe an amount of R246 from a year ago. I have no record of this, no account and no invoice. I have asked these extremely rude collections agents for documentary proof but they refuse to send me anything unless I provide sensitive details to confirm my identify to an unknown person on the phone. This is absolutely ********* behaviour on the part of Lancet and they should be ashamed.
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Lancet's replyOfficial
24 Jul 2023, 09:56Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: 2 6 4 0 1 4 3 . Regards, Lancet Laboratories.
Lancet's reply24 Jul 2023, 09:56
Official
Good day, thank you for bringing this to our attention, we have escalated the matter. Your reference number is: 2 6 4 0 1 4 3 . Regards, Lancet Laboratories.
PV
Pieter V's updateReviewer Update
10 Aug 2023, 12:14In addition to listing my review here I sent an email complaint to Lancet. They responded stating that an amount of R246 is due an payable. I asked for an account statement, and when I received it the account statement showed a zero balance. Despite this, I received another email from their accounts department insisting that I must pay them R246, and if I disagree I must contact their call centre. This is absolutely unacceptable and in my view reflects an ingrained corporate arrogance based on the fact that they never actually deal directly with the patients there behaviour impacts. I wish doctors would stop using this company.
PV
Pieter V's update10 Aug 2023, 12:14
Reviewer Update
In addition to listing my review here I sent an email complaint to Lancet. They responded stating that an amount of R246 is due an payable. I asked for an account statement, and when I received it the account statement showed a zero balance. Despite this, I received another email from their accounts department insisting that I must pay them R246, and if I disagree I must contact their call centre. This is absolutely unacceptable and in my view reflects an ingrained corporate arrogance based on the fact that they never actually deal directly with the patients there behaviour impacts. I wish doctors would stop using this company.