Lancet Accounts are absolutely pathetic.

I was in hospital on two occasions last year and for some unknow reason when lancet claimed from medical aid they keep submitting my account to medical aid with the wrong dependant code and it keeps getting rejected as the hospital authorisation was for me and not the other dependant. I have called them and asked them to amend it but they still keep submitting with the wrong dependant code. I have spoken to the supervisor and was promised it will be rectified and resubmitted to medical aid.. guess what it was submitted with the wrong code again, we are going in square circles with this as they don't seem to understand and the problem is not getting resolved!!!! on top of this they have handed me over and i have some debt collectors calling me for this nonsense. Lancet accounts department are *********** to say the least, everyone can make a mistake but I have called no less than 6 times and today get a statement from them with THE INCORRECT DEPENDANT CODE still reflected. - CAN A MANAGER FROM LANCET ACCOUNTS PLEASE MAKE CONTACT WITH ME TO RESOLVE THIS NOW. The call centre staff and their supervisors can clearly not assist me to fix the error tey have created resulting in non-payment of the account!!!!